Cancellations by Little Cottage Creative

Most workshops require a minimum of 2 participants to go ahead. In the event we don’t achieve minimum bookings in the lead up to a scheduled workshop/course, we will let you know via email and issue you a full refund.

Cancellation and reschedule policy

You can cancel your seat for a single workshop (not a course) up to 7 days before the scheduled event and receive a full refund. If you cancel after that period we will do our best to refill your seat but this is not always possible and therefore we are unable to refund the booking.

As a single woman show I will not be able to offer any make-up sessions for missed sessions. Therefore when you are booking a course please check the dates carefully and prioritise your creative expression time.

When will my work be ready after a workshop?

Please allow at least 4 weeks for your masterpieces to go through the double firing process. Keep your eyes on your inbox as we will email you as soon as they are ready for collection. As a small studio we can only hold work for 6 weeks.

All care is taken in preparing and firing your creative pieces. However, pottery is a fickle beast and is subject to many variables, and there is always the odd casualty.

Caring for your ceramics

Although these pieces are made to last for many years, please handle with care. All handmade pottery can be fragile by nature, and Little Cottage Creative can not be held responsible for breaks in the future. All glazes and clay are food and drink safe, unless specified. Gentle, non-abrasive hand washing is recommended. Sudden changes in temperature may cause stress to the piece. Treat your piece as the treasure it is.

Shipping

Ceramics are fragile and require extra care in packaging to ensure they arrive to you safe and sound. Little Cottage Creative is mindful of the impact on the planet and strives to be sustainable by using recycled or reused packing materials where possible.

I will endeavour to post out within a week of transaction. You will receive a tracking number once shipped. Shipping is Australia-wide only with a flat rate of $12.50. Shipping will be via Australia Post or Sendle.

Returns & Exchanges

As all pieces are one-of-a-kind, all sales are considered final. No refunds or exchanges will be issued for change of mind. 

All wares are entirely handmade, as such, there will be variations and individual differences that contribute to the individual, organic nature that is a trademark of hand-formed goods.

Your pieces are packed with care, but if your item is received damaged, please contact us within 48 hours with a photo of the damaged item so a replacement or refund can be considered.

Local Pick-up

If you live locally and would prefer to pick up your item(s), please select from the drop down box in shipping “local pick-up”. Ensure you put your email address in and once the order is finalised I will contact you to arrange a convenient pick-up from Wandiligong.

Studio Safety

Please do not come to pottery class if you are feeling sick to avoid the spread of germs. The studio is cleaned before and after every session including mopping and wiping all surfaces. By paying for and attending the session you are acknowledging the risks of working in a studio.